Manuscript Number : IJSRSET2294151

Survey Study on Effective usage of Online Mode Payment Option in Pandemic Period

Authors(4) :-Dr. B. Kalaiyarasan, Kanagaraj Venusamy, Waheeda Fathima, A. Kayalvizhi

In the last few years, a rapid transformation has been witnessed by the banking system all over the globe. The process of tracking and fulfilment of commitments has been improved due to facilities provided by the deepening of the data technology. Multiple delivery channels and quick resolution of issues are offered to online customers, since the consumers now are expecting high quality services from all the sectors. The research studies that are empirical in nature are focusing on identifying the factors that influence the satisfaction of online customers with the quality of their bank services. Additionally, the hypothesis says that in spite of the fact that online shopping is convenient, there is a significant impact of anxiety which is developed due to online payment system, privacy, and security on online shopping. The data were collected from the 50 respondents. The statistical tools such as mean, percentage and one sample t-test have been applied.

Authors and Affiliations

Dr. B. Kalaiyarasan
Assistant Professor, Department of Business Administration, DRBCCC Hindu College, Pattabiram, Chennai, Tamilnadu, India
Kanagaraj Venusamy
Research Scholar, Jamal Institute of Management, Affiliated to Bharathidasan University, Trichy, Tamilnadu, India
Waheeda Fathima
Faculty-Business Studies and Marketing, Indian School Al Wadi Kabir, Sultanate of Oman
A. Kayalvizhi
Assistant Professor, Department of Business Administration with Computer application, Government Arts and Science college, Gudalur, Nilgiris, Tamilnadu, India

Online banking, Mobile app, Customer satisfaction, Pandemic, Mobile payment system

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Publication Details

Published in : Volume 9 | Issue 6 | November-December 2022
Date of Publication : 2022-12-30
License:  This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) : 29-35
Manuscript Number : IJSRSET2294151
Publisher : Technoscience Academy

Print ISSN : 2395-1990, Online ISSN : 2394-4099

Cite This Article :

Dr. B. Kalaiyarasan, Kanagaraj Venusamy, Waheeda Fathima, A. Kayalvizhi, " Survey Study on Effective usage of Online Mode Payment Option in Pandemic Period, International Journal of Scientific Research in Science, Engineering and Technology(IJSRSET), Print ISSN : 2395-1990, Online ISSN : 2394-4099, Volume 9, Issue 6, pp.29-35, November-December-2022. Journal URL : https://res.ijsrset.com/IJSRSET2294151

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